Refund policy

Refunds and Exchange Information

Last updated: Sep  16, 2024

At fassionquotient, we strive to ensure that every purchase meets your expectations. However, if you encounter any issues with your order, we are here to assist you. Our refund and return policy is designed to be straightforward and transparent, focusing on situations where the mistake is ours.

Eligibility for Refunds and Exchanges

• Defective or Damaged Items: If you receive a damaged item or an incorrect product, you are eligible for the following options:
  • Exchange: Replace the item with an alternative of your choice of equal value.
  • Full Refund: Receive a full refund for the price paid for the item.
• Conditions Not Covered for Refunds:
  • Change of Mind: We do not offer refunds or exchanges if you simply change your mind or decide not to purchase.
  • Sale Items: Items purchased on sale are final and cannot be refunded or exchanged.

Return Process for Damaged or Incorrect Items

• Reporting Damages: Contact us within 24 hours of receiving the product by emailing help@fassionquotient.com with your order number and “returns” in the subject line. Provide a detailed description and photographic evidence of the damage.
• Quality Check: Upon receiving the returned item, it will undergo a quality control check to verify the damage. The product must be unused, in its original packaging, and returned in its original mailing tubes where applicable.
• Initiating Refunds/Exchanges:
  • If the damage is confirmed to be our responsibility, we will process your refund or exchange within 5-7 working days.
  • Please note that the cost of returning the item is the purchaser’s responsibility.

Important Details

• Packaging: Ensure all original tags, accessories, and branded packaging are returned in their original condition.
• Non-Refundable Items: Wall decals are not covered under our refund and exchange policy.
• Order Cancellations: Orders can be cancelled anytime before dispatch without any extra costs.

Return Delivery Address:

fassionquotient

Additional Information

• Store Credit: If you are not satisfied with your purchase, you may return it within 10 days for a store credit.
• Refund Time Frame: Refunds typically take 5-7 working days to reflect in your account. For COD orders, cheques with a 10% handling fee deduction will be dispatched within 5 working days.

Contact Us

For any questions or assistance with our refund and return policy, please contact us at help@fassionquotient.com.

By adhering to these guidelines, we ensure a fair and transparent process for all our customers, maintaining the quality and integrity of our products and services.